Company Policies

Privacy Policies

SignUp Design, Inc. has this Web site for you, to make it easy for you to do business with us. We want to give you useful information, day or night, wherever you are.

To learn more about how well we're doing with our Web site so we can continually improve and provide you with better service, we keep track of how many visitors we have, when they visit, and where they come from (their domain name, such as google.com, yahoo.com, etc.).

We don't capture any personal information such as your name, address, or phone number unless you give it to us. We receive and record only the personal information you specifically provide -- for example, when you made a reservation.

We keep all personal information secure and use it for only the stated purpose and as explained here. We may use your personal information to customize your content, to fulfill your requests, and to contact you about new offerings and events at the Web site.

You may visit anonymously or you may identify yourself when you made a reservation or send us an email. We welcome you either way, and we'll honor your privacy and safeguard any information you give us as outlined here.

SignUp Design, Inc. may amend this policy from time to time. If we make any substantial changes in the way we use your personal information, we will notify you by posting a prominent announcement on our pages.

Services Policies

Website Design Service:

The website design/development service will be executed according to the specifications provided by the client in writing and specified in the "WEBSITE DESIGN ORDER" or "GRAPHIC DESIGN ORDER". In case the client desires additional web or graphic design service beyond the service specified in the initial order, additional services charges will be billed at hourly rate of $75.00/hour for web design services and $85.00/hour for graphic design services.

Material to be submitted:

In order to start a design job the client must supply to SignUp Design, Inc. with all the material necessary to complete the project. This include: content, client's images, client's video or any other media that the clients wants to include in the design. The content-text must be provide by the client in a media file (.doc). If the content-text submitted by the client is not in a file format .doc .txt, Signup Design Inc. will need to re-type all the text into the new website and the time used to do this job will billed at the rate of $50,00/hour.

Content Website Service:

This services IS NOT INCLUDE in the web/graphic design service, at this moment we do not provide content writing services. We are not responsible for the incorrect content or grammatical errors found in the text provided for the client.

Maintenance and Hourly Rate:

A website is in PRODUCTION STATUS when it is finished, approved by the client and launched on the domain name. All web sites in production status needs to be maintained in order to keep them up to date and keep the data safe and secure. Some sites need daily updates while others only need occasional maintenance. We offer website maintenance services that include revising, editing, data backup, files backup, etc. or otherwise changing existing web pages to keep your website up to date. SignUp Design, Inc. will not be responsible for the files and data installed in your hosting account, we highly recommend that you define a good backup policy of your files and data installed in your hosting account to keep your site running smoothly and safe. We offer maintenance services by hour and/or by month.

Time Schedule & Completion Date:

SignUp Design, Inc. and the client agree that the work shall be completed according to the schedule as show in the order. SignUp Design, Inc. reserves the right to adjust the schedule in the event that the client not meet the agreed deadlines for submission of materials or granting approvals. SignUp Design, Inc. and the client must WORK TOGETHER to complete the website in a timely manner.

File(s) Delivery:

SignUp Design, Inc. will not delivery job's files. If the client wants the digital files, it will be an additional order and SignUp Design, Inc. reserve the right to delivery the files.

Payment Policies

Payment Terms

For WEB DESIGN service: If the job amount is less or equal than $2.000,00 the full amount payment is required in order to start the project. If the job amount is more than $2.000,00 a minimum payment of (50%) of the total amount is required to start the job. Once the first deposit is done and all specifications: material, text and any other material are received by SignUp Design, Inc., the work of the project WILL BEGIN. The payment of the remaining 50% plus any additional charges incurred will be due upon the website will be in REVIEW STATUS. REVIEW STATUS is when the design of the website is finished and it is uploaded into a provisional web address to let the client review it to request all the necessary changes.
For GRAPHIC and PRINT service: The payment of the full amount is required in order to start the project.

Type of Payment:

We accept Visa, MasterCard, American Express and Discover through Paypal processing payment (Any information regarding to the credit card's customer is not accessible by SignUp Design, Inc. because the payment will be made between Paypal and the customer without participation of SignUp Design, Inc.). Also you can pay in cash with check or money order; if you would like to pay by check, your order will not process until the check has been cleared. This will cause a significant delay in your order (minimum (3) business days). All payments will be made in US funds, payable to SignUp Design, Inc.

Returned Check Fees

A returned check fee is $45,00 plus administration fee may apply.

Refund Policy

The client halts work and applies by registered letter for a refund within 7 days of signing this contract, to the Director of SignUp Design, Inc., work completed shall be billed at the hourly rate stated above, and deducted from the initial payment, the balance of which shall be returned to the client between 20 business days from the date of the final invoice. If, at the time of the request for refund, work has been completed beyond the amount covered by the initial payment, the client shall be liable to pay for all work completed at the hourly rate stated above. No portion of this initial payment will be refunded unless written application is made within 7 days of signing this contract. The undersigned agrees to the terms of this agreement on behalf of his or her organization or business.